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Elements and Performance Criteria

1. Identify opportunities to develop the framework for quality management plans
   • Access, interpret and apply quality management documentation and ensure the work activity is compliant
   • Develop and document quality objectives, in consultation, to align with organisational objectives
   • Identify and communicate the standards for quality management systems procedures
   • Consult with others to review and improve the quality management plans
   • Include quality management responsibilities to job descriptions and duty statements
2. Implement processes for encouraging the development of ideas to support the quality management plan
   • Identify existing or potential quality issues, obtain ideas from others regarding improvements, providing prompt consideration and feedback to maximise potential benefits
   • Clearly and concisely communicate to others the benefits of quality site procedures and practices
   • Prepare written documents, procedures and practices in consultation with others
   • Identify, maintain and monitor the information sources
   • Actively seek commitment from others to the implementation of quality management plans
3. Implement the quality plan
   • Document how the quality management plan will be introduced or enhanced
   • Provide information and resources for the implementation of the quality management plan, in a form readily accessible to others, in a timely and consistent manner
   • Provide required training and support to others on the implementation of the quality management plan
   • Maintain quality management plan records
4. Monitor and update the quality management processes
   • Monitor the reviews statistics and outcomes of the systems procedures, in consultation with others, if procedures and practices need to be modified to meet quality management plan targets
   • Amend the quality management plan and its implementation when changes are anticipated
   • Retain documentation stating reasons for changes

Performance Evidence

Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations and satisfy all of the requirements of the performance criteria of this unit and include evidence that the candidate:

locates and applies relevant legislation, documentation, policies and procedures

works effectively with others to undertake and complete effective implementation, monitoring and development of quality management plans to meet all required outcomes including:

preparing for and organising work activities to meet all task requirements

communicating clearly and concisely with others to receive and clarify work instructions

using a range of communication techniques and aids to advise others of work activity and exclusion zones

demonstrates completion of the implementation, monitoring and development of quality management plans that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including:

developing and documenting quality objectives

identifying and clearly communicating standards for quality management systems

identify and develop quality management responsibilities against job descriptions

identify and recommend improvements to quality processes

provide training and support for implementation of the quality management plan

monitor, review and implement changes to the quality management plan

process written records and reports

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Knowledge Evidence

The candidate must demonstrate knowledge of implement, monitor and develop quality management plans through:

accessing, interpreting and applying the organisation and site requirements and procedures

identifying client and manufacturer quality requirements

implementing quality management plan procedures and requirements

maintaining human resources qualify outcomes through preparing job descriptions, duty statements

working toward continuous quality improvement processes

complying with quality management plan monitoring and review procedures and processes

methods of identifying appropriate action based on cost, health, safety, and quality issues

work procedure/instruction writing

quality management reporting and recording procedures

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